WebTeller

Handle your financial business when it's convenient for you, 24 hours a day, seven days a week!
Are you familiar with Home Banking? At Health Services Credit Union (HSCU), it is the WebTeller.

• Enroll today! Click here to get started.
• If you are already a WebTeller member use the WebTeller Login Box to the left to access your accounts!

Our WebTeller button is located at the top left of our site pages. To access your account information, you have to complete an initial signin process. For instructions on how to sign in, click here.

Once you have entered WebTeller, you will be able to access your account and safely and securely:

• Obtain Current Account Balances
• Transfer Funds Between Your Accounts or to a Loan
• Retrieve Account Histories
• Transfer Funds to Another Member's Account
• Change Your PIN Online
• Download Cleared Checks into your Checkbook Software
• View Loan Information
• Order Checks
• Use Financial Calculators

The WebTeller takes advantage of encryption technology, which prevents monitoring of your account and unauthorized access to your information. This service is on a secure server with a firewall for maximum protection. When signing on, be sure you have a closed padlock in the lower left corner of your screen to indicate a secure link has been established.

For member's safety and security, access to your account requires your account number and a password containing at least one letter and one number, with a minimum of five characters in length. Do Not Use: social security numbers, family member initials, birth dates, addresses, etc. The password should not be something easily figured out.

Passwords should be changed on a regular basis with a six-month maximum interval recommended. Activated passwords may be changed online for the WebTeller and by contacting our staff for the Touch-Tone Teller.

Important Notes about WebTeller:

PASSWORD
If you forget your login password, and want to avoid being locked out of your account, remember to click the "Forgot Password" link on the sign-in screen. A temporary password will be e-mailed to you and you will be required to update your password.
Password Requirements: Minimum length of five characters, maximum length of nine characters, include an upper and lower case letter and at least one number.

ACCOUNT DOWNLOADS

Save time and streamline recordkeeping tasks by downloading transactions from your account into these popular accounting software programs from Intuit. The current and two prior versions of each software program are supported.

Quicken®
Supported Versions -- Basic, Deluxe, Premier, and Home & Business
Supported Releases -- 2012, 2011, 2010
Supported Operating Systems – Windows and Macintosh

QuickBooks®
Supported Versions – QuickBooks for Mac, QuickBooks Pro, QuickBooks Premier, QuickBooks Enterprise
Supported Releases – 2012, 2011, 2010
Supported Operating Systems – Windows and Macintosh (QuickBooks for Mac)

Quicken and QuickBooks are registered trademarks of Intuit Inc.

Additional download options are:

• a spreadsheet using a csv format
• Microsoft Money using an ofx format (version 2002 or newer)
  

TRANSFERS

• Transfer funds: To transfer funds to another member's savings or loan account, select "Another Member Account" on the "Transfer To" drop down menu. You will be prompted to key in the other member's last name, account number, and account type.

If you do not know the account number of the person to whom you want to transfer funds, you will have to contact the member to obtain that confidential information.

If you are a joint-owner of the account to which you want to make a transfer, you can contact our staff for the number, after identifying confidential information on our system for validation.

Commonly Used Account Types for Deposits on "Transfers" to "Another Member Account" are:

• 00 Regular Share Savings
• 30 Checking
• 04 Christmas Club
• 02 Money Market

Mail Check: Members may choose the option to have checks mailed to you directly from your account. To do this, click the "Transfers" tab. Choose the account in the "Transfer From" drop down list and then choose "Transfer to Check" at the bottom of the "Transfer To" drop-down list.

Scheduled Transfer Feature Added to WebTeller
You now have the ability to schedule transfers for a future date in WebTeller.
Scheduled transfer frequency options are:

• Annually
• Semi-Annually
• Monthly
• Semi-Monthly
• Quarterly
• Lump Sum
• Weekly
• Bi-Weekly
• Daily

Scheduled transfers can be setup between share accounts or from a share account to a loan.* Scheduled transfers run at 11:00 p.m. CST, before our end of day process.** Scheduled transfers can be edited or deleted in WebTeller. If you have any questions about using scheduled transfers in WebTeller, please contact the credit union.

*Note: Transfers to another member’s account can only be done using the “Single Transfer” option in WebTeller.

**Note: On the last day of the month, Scheduled Transfers and the End of Day process will run earlier than 11:00 pm CST.

“REMEMBER ME”
Caution on "Remember Me" checkbox: When checking the "remember me" checkbox, information will only be stored on that computer. You will be prompted to answer the authentication questions again if you:

• log in to WebTeller from a new computer
• change your web browser (i.e. Internet Explorer to Firefox)
• delete the cookies on your computer